Cold Weather Precautions

Clarksville Gas and Water wishes to share a few important preventive cold weather tips that may be helpful to protect household water pipes from freezing and possible damage when the temperature falls below freezing.

• Identify, repair or caulk any opening that allows the flow of outside air inside.
• Close foundation air vents.
• Unhook hoses from faucets and yard meters.
• Identify any exposed piping or outside faucets that require insulation or heat tape to avoid freezing.
• Open sink cabinet doors to allow heat to circulate around pipes, especially those located on exterior walls.
• A trickle of water from the faucet can help prevent pipes from freezing.
• Winterize or protect backflow preventers.
• Keep water meter lid closed.
• Drain water from irrigation lines.
• When away from home, set the thermostat no lower than 55 degrees Fahrenheit and have someone check the home daily.
• Know where the household water shut off valve is located in the event of a household water pipe leak.
• Natural gas heating systems should be cleaned and checked routinely to increase safety and efficiency.

Customer Service

Gas and Water is fully staffed and prepared to assist the public with their water emergencies around the clock; however, during peak service order requests, there may be longer response times. Our customers are important to us and technicians work diligently to respond to each call as expediently as possible.

Please keep in mind that Gas and Water service technicians cannot repair household water leaks, customer lateral line leaks or repair natural gas appliances. Please call a licensed plumber for  repairs.

Natural Gas

If you smell natural gas call the Clarksville Gas Department at (931) 645-7422 or 911 if the odor is very strong. Learn more about what steps to take if you smell natural gas.